Tools for Thriving in a Digital Environment

By Tom Croxton, VP Business Transitions

When the pandemic hit the US at the beginning of 2020, a record number of professionals found themselves working entirely remotely. Yet from what I have seen there has not been a lot of struggle despite the unexpected shift to a virtual environment. Many advisors say that a lot of clients even prefer it.

While advisors and clients are mostly enjoying this new digital atmosphere, what technological enhancements are still available that offices are not taking advantage of? As an example, our partners at LPL Financial report that only 25% of offices use DocuSign, an online tool which allows clients and advisors to review and process paperwork both virtually and securely. Recently, one of the offices we worked with conducted an entire merger with 100% remote signatures. They were able to send and track the signature status for hundreds of forms from one easy location—not to mention saving on all that paper and time spent back and forth at FedEx.

DocuSign is just an example of one online resource that can help streamline your daily tasks. Other advisors have taken advantage of ScheduleOnce, allowing clients to view availability synced straight from a calendar, then set up meetings with automated reminders that link to a video portal such as Zoom or GoToMeeting.

What other tools can you use to thrive in our new digital environment? Our Business Consulting team has lots of ideas for how you can improve the efficiencies in your office.